Order Queries

Address Update

• My address is incorrect, can I amend it?
• Can I amend my billing address?

Order Cancellation

• Can I cancel an order?

Order Status

• When can I expect my order?
• I did not receive an order confirmation
• My order is on hold, what do I do?
• My order has been shipped but I've not yet received it

Missing Item

• I received my order, however not everything I ordered has arrived

Incorrect Product

• The product is a different colour
• The product is different to how it was advertised
• The item I ordered is not as expected
• I received an incorrect product

Damaged in Transit

• My order arrived damaged, what do I do?