If you are missing an item from your order, please double check the tracking information for additional parcels. Orders may be split due to AusPost sorting and could arrive on separate days.
Your order may have been short picked. Unfortunately at times when we are unable to fulfill an order, it results in it being short picked. For example, an item may be damaged when the order is picked. If this is the case the item will not be included in the order. If we are unable to fulfill your order, you will receive an email from us with a description of the shortage and a refund will be processed.
If your order has been delivered in full from AusPost, but an item is missing and you have not received an email from us regarding short picking, please use this form and we can assist you with the missing item(s).